Frequently Asked Questions

FAQs, "frequently asked questions", will provide the most important answers to your questions:

How much are the shipping costs?
We do not charge shipping costs, never.
How can I do pay for the products?
You can either pay by credit card (Visa, Master Card), via Paypal or do an upfront payment. Unfortunately, we do not accept cheques in any form.
How long does the shipment take?
We are pick-packing your order usually within one working day (Monday to Friday). Then, we hand it over to dhl or UPS, depending on the country. Shipping time is usually 2 to 7 days.
How do you protect my data? Is shopping at Dr. Jenson´s safe?
We are using SSL encryption and store your data only for purposes that are necessary to deliver the products and receive the payment. Any payment sensitive data will not be stored on our servers, but on the servers of banks and our payment service provider.
What happens after placing the order?
After you have placed the order, you will receive an order confirmation. Please check if your address is complete. When your parcel is with dhl or UPS, you will receive an e-mail with the tracking information.
Do I receive an invoice?
Of course you will receive a fully taxable invoice that will be with the products in the parcel.
How can I become a member of Dr. Jenson´s?
We currently accept new members only based upon invitation from existing members.

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